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Drs Johnston, Turner & Bender
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How to see your Doctor |
| Home Visits The doctors will visit you at home if you are seriously ill or confined to the house. Only in very exceptional circumstances should a house visit for a child be necessary. We are sorry, but it is not possible to promise that one particular doctor will visit, but requests will be noted. When you request a visit the Receptionist will ask for full details of the patient's name, address, telephone number and the reason for the visit. This information enables the doctors to prioritise their calls. The doctor's time is valuable. Please bear in mind that a house visit takes four to six times as long as a consultation at the surgery. Except in emergencies please telephone the surgery before 11.00 am for a visit. After 11.00 am please request a visit only in emergencies. There is a doctor available to deal with emergency house visits. If you are telephoning the surgery for one of these, then you will be put through to the duty doctor who will assess if a home visit is required. |
| Emergency Out of Hours It is our aim to provide you with a good service and we hope to meet your expectations as a patient. Consultation is by appointment only. Although it is best to see the same doctor for the continuity of treatment, your doctor may not always be available on the same day and time in which case you are free to see any of the other doctors. Please make a separate appointment for each person. Appointments may be made at the reception or by telephoning the surgery. The Practice has a doctor available for emergencies at all times. Telephone: (01782) 512822. A pre-recorded message will then give you a telephone number to ring (01782) 719100 where a doctor can be contacted. Please only use this service in cases of genuine medical need. The Practice takes part in North Staffs Urgent Care and cover is from 06.30 pm until 08.00 am on week nights and between 7.00 am on Saturdays to 7.00 am on Monday mornings and Bank Holidays. This is a comprehensive service performed by local General Practitioners. Medical advice can also be accessed by telephoning NHS Direct on 0845 46 47 or the Haywood NHS Walk In Centre, High Lane, Burslem Stoke on Trent ST6 7AG on 581112. |
| Repeat Prescriptions If you are on regular medication, the doctor may authorise a repeat prescription. This is so that you can obtain your regular prescription in between your regular check-up with your doctor. Repeat prescriptions can be ordered online from the online services page, by post sending a stamped addressed envelope or at reception. Setting up online prescription ordering: We are pleased to announce the introduction of our repeat prescription online requesting facility which does exactly what it suggests. Please initially request a Registration Letter, which can only be obtained in person at the practice. You cannot create an account without one and (unless you are well known to the practice staff) you need photo identification, ie a passport or new style driving licence, in order for it to be issued. Once you are registered We are keen to improve access for our patients on regular repeat "scripts" but also wary of the potential dangers of prescribing non-regular scripts this way. Therefore we would remind patients that ONLY regular repeat prescriptions can be ordered in this way and, unfortunately, any attached messages to the request are unlikely to be acted on (especially ones like "could I also have some more of those pink tablets with black spots on?"!!). You can, however, let us know of any of the three Biddulph or Biddulph Moor pharmacies that you'd like to collect your script on your behalf. You can log back onto EmisAccess via the same button to view the progress of your script request at any time. Please remember scripts can take two days to be fully processed so, if possible, give us three days notice. |
| The
Pharmacy Collect Direct Service We have four local Chemists in and around the Biddulph area. They are:-
All the above dispense NHS and private prescriptions. Patients on repeat medications can benefit from their COLLECT DIRECT service. The pharmacies will collect and process a prescription for you from your local surgery, enabling the patient to collect it from the pharmacy at a convenient time. The Pharmacies also offer a free delivery service for patients unable to visit the surgery/pharmacy. They are also able to offer advice and information regarding your medication. Should you require any advice on minor ailments/first aid and injuries/holiday health etc, the Pharmacist is always available to help. |
| How
to organise blood tests If the doctor, nurse, or sometimes the hospital, advise blood tests these can be booked through our receptionists. Our nurses and health care support workers can all take blood tests. Jenny, the phlebotomist who has worked with the practice for many years, is particularly good at getting blood from difficult veins, but no longer visits the practice: appointments with her can be booked in the Friday afternoon clinic. This takes place in Rupert Street Surgery and appointments can be booked by phoning the Path Lab on 01782 555506
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| Results of Tests Certain results arranged by your doctor can be obtained by ringing reception after 11.30 am. The doctors view the results of all investigations carried out by the practice. They will comment on them so that you are able to speak to the receptionist for the result. We would ask that you contact us after a suitable length of time so that you can be seen again if needed. We feel that the patient has responsibility for contacting us after investigations. |
| Telephone
Consultations Due to the success of Telephone
Consultations after a trial it has been decided that we will continue
these on a more permanent basis.
Telephone consultations are not available for full consultations which involve in-depth
discussions. |
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Obtaining
a sick note from your doctor |
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Making
a complaint For the latest copy of our Patient Complaints Procedure please click on the following link: |
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We are aware of how worrying it can be to have a sick child . If you are concerned about your child we will always see him/her the same day at the surgery. We do ask that whenever possible you bring your child to the surgery rather than requesting a home visit. A child will come to no harm being brought to the surgery and can usually be seen sooner (which sometimes is vital). Your co-operation in this matter is greatly appreciated. It is always wise to keep a supply of children's Paracetamol at home. Paracetamol reduces a child's temperature, so should be given four hourly whenever a child has a temperature. In most minor illnesses in childhood this is the only treatment required. If you are worried about your child, or if your child fails to improve in two to three days it is worth bringing him/her to the surgery for a check
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How
to use Physio Direct |
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How
to check your hospital appointment If you require any information or have any queries about Follow-up/forthcoming hospital appointments at the North Staffs/Haywood/Leek Hospitals, please telephone the designated hospital appointments line on: 01782 554950 or 01782 554951 01625 661345 |
| How
to book hospital appointments using "Choose and Book" Patients want to be more involved in decisions and making choices about their healthcare. The NHS is currently trying to give patients a greater say in how they are treated. This includes giving access to a wider range of primary care services and increasing choice of where, when and how to get medicines, treatment and care. Choose and Book is a
national service that, for the first time, combines electronic booking and a
choice of hospital, date and time for first outpatient appointments.
It will eventually revolutionise the current booking
system with patients being able to choose their initial appointment, and
book it on the telephone or via the internet at a time that is more
convenient for them. As you would expect from the introduction of such
a new system there are teething problems as it is still very much in the
early stages |
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Volunteer
driver service |
| Travel
Health Advice and Vaccination We are happy to deal with all enquiries regarding foreign travel, including vaccinations recommended and general advice. If you are planning to travel abroad, please contact the surgery 6 to 8 weeks or more prior to travel in order to allow sufficient time for your required vaccination course. We provide a wide range of travel vaccinations (except Yellow Fever). |
Turkey Canada United States and Mexico most Caribbean islands South America the Middle East Africa most of Asia (including India, Thailand, Japan and Hong Kong) the whole Pacific region (except Australia and New Zealand). You are strongly advised to take out comprehensive medical insurance before traveling to any of these countries. If you are going to the United States in particular, you should have a high level of cover. Your travel agent or insurance broker can help make sure you’ve got the right level of cover for wherever you’re going.
Countries with agreements with the UK:
Australia Bosnia and Herzegovina British Virgin Islands Channel Islands Falkland Islands Isle of Man New Zealand St Helen Serbia and Montenegro Turks and Caicos Islands Former USSR (Soviet Union)
| Carers'
register. |
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Over the years we have received many donations to the practice. These funds assist us in improving and updating our equipment and the services we are able to offer our patients. All donations are used for the benefit of our patients.